* Day-to-Day Management of Laundry Engineers
* Responsible for the timely completion of all Laundry service calls and planned maintenance visits
* Constantly evaluate service coverage and liaise with management on recruitment of necessary engineers
* Responsible for the Laundry Engineers van stock management and constant review of top moving parts
* Responsible for engineers training programs and identify area of improvements
* Support Business Development Manager with any service related enquires and requirements
* Work with our Chemical Dosing Service Manager to ensure efficient usage of engineers across both divisions
* Monitor Laundry Engineers KPI's and address any issues arising from these
* Develop and implement service strategies to enhance customer experience and improve service efficiency
* Work closely with the Customer Service Team to ensure all customer service escalations and queries are dealt with in a timely manner
Required Skills
* Experience of the commercial laundry sector
* Experience as a commercial laundry engineer
* Able to demonstrate leadership
* Able to demonstrate process improvement
* Excellent communication and interpersonal skills with the ability to build relationships with your team, customers and the management team
* Ability to problem solve and make key decisions
Benefits
* Competitive Salary
* Company Vehicle and Fuel
* Hybrid Working
* Opportunity for internal career progression
Up to £50,000
Candidate based In West midlands or East midlands ideally.
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.
